To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
If you need to cancel your appointment, please do so as soon as possible. Otherwise, cancellation within 24 hours of an appointment is charged half the cost of a regular office exam. The same applies if you are a “no-show” for your scheduled appointment. There is a $100 deposit for all surgeries scheduled. If you cancel a surgery within 72 hours of the appointment, the deposit is non-refundable. Should you reschedule the surgery, the deposit will be applied to the new surgery date. There is a $100 deposit for boarding. The deposit is non refundable for boarding cancellations within 72 hours.
Boarding is offered on a limited basis. If your pet is on medications, or is elderly, and needs a place to board, we will allow them to board with us. Your pet will need an exam with the doctor when they arrive. All other boarding requests need to be approved by the doctor as we are not a boarding facility. However, we do try to accommodate our clients as much as we can. It is recommended that you bring in your pets own food and medications, otherwise you will be charged for hospital supplies. We provide beds, blankets, litter pans for cats and food/water dishes for your pet. We urge you not to bring in their own bedding, clothing or leads as they could get misplaced or damaged. Again, all animals entering the hospital must be up to date on all vaccines and we also require that they’ve had a recent negative stool sample.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.